Privacy Policy raa888

Raa888 collects your personal information through several channels — during new account registration, while you use platform services, when you contact our support team, and automatically through platform technologies. We only collect information that is strictly necessary to deliver the best service to you.

The following are the categories of information we collect:

All identity documents you upload during the KYC process — including MyKad copies and selfies — are stored on high-security servers with full encryption. These documents are inaccessible to any raa888 staff except those with specific authorisation for compliance verification purposes.

Every piece of information we collect is used for a clear and legitimate purpose. raa888 does not use your data for purposes unrelated to the services we provide. The following outlines the data use purposes we practise:

• Account Management — creating, verifying, and maintaining your player account including security settings and personal preferences.
• Transaction Processing — processing all deposits, withdrawals, and money transfers securely within the stipulated timeframes.
• Legal Compliance — fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations mandated by the relevant authorities.
• Platform Security — detecting and preventing fraud, unauthorised account access, and other suspicious activity.
• Customer support — responding to enquiries, resolving complaints, and providing technical assistance to you.
• Service Communication — sending important notifications regarding your account, security updates, and changes to terms of service.
• Promotions and offers — sending information about relevant bonuses and promotions (subject to your communication preferences).
• Platform Improvements — analysing aggregated usage patterns to improve user experience, interface design, and system performance.
• Responsible gaming — monitoring gameplay patterns to identify signs of problem gambling and provide the necessary support.

When you register a raa888 account, you are given the option to choose whether you wish to receive marketing communications. You can change this preference at any time through your account settings with no effect on the core services we provide.

Raa888 upholds a firm principle: we does not sell, does not rent, and does not disclose your personal information to third parties for marketing or commercial purposes. However, in the course of operating the platform, there are certain situations where we need to share your information with specific parties:

• Payment service providers — such as banks, card processors, digital wallet providers (TnG, Boost, GrabPay, ShopeePay), and crypto platforms to process your transactions. They are obligated to maintain the confidentiality of your data.
• Technology service providers — companies providing the technical infrastructure, server management, cybersecurity, and KYC verification systems that raa888 relies on. All such providers are bound by strict confidentiality agreements.
• Competent authorities — law enforcement agencies, financial regulatory bodies, or courts when raa888 is legally required to disclose such information.
• Game providers — minimum information required to verify a player's identity in Live Casino games may be shared with the relevant game platform provider.

In the event that raa888 undergoes a business restructuring, merger or acquisition, user information may be transferred to the new entity. In such circumstances, raa888 will notify you via email or in-platform notification and ensure your privacy remains protected under the new entity.

Your data security is raa888's absolute top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against ever-evolving cyber threats.

Technical security measures we practice:

• Data encryption in transit — all communications between you and the raa888 platform are encrypted using TLS 1.3 protocol with a valid SSL 256-bit certificate.
• Data encryption at rest — sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256.
• Role-based access controls — only staff with a legitimate work requirement are permitted to access your personal data, and every access is automatically logged.
• Continuous Security Monitoring — a 24/7 threat monitoring system that detects and responds to suspicious activity in real time.
• Regular penetration testing — raa888 conducts security testing performed by independent third parties on a regular basis to identify and address any system vulnerabilities.
• Secure data backup — your data is regularly backed up to secure, geographically separated locations to ensure service continuity.

Data Retention Period: raa888 retains your personal data for as long as your account is active or as long as required to provide services. Once an account is closed, your data is retained for a minimum of 5 years to comply with applicable AML and tax legal requirements. After this period, data is securely deleted in accordance with approved deletion procedures.

Raa888 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website. They help us recognise you on repeat visits, remember your preferences, and ensure the platform functions correctly.

Types of cookies used by raa888:

• Essential Cookies — required for core platform functions such as login, secure sessions, and transaction processing. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies — collecting information on how you use the platform (pages visited, time spent, errors encountered) to help us improve our services. All data is collected anonymously.
• Functional Cookies — remembering your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies — helping us understand overall platform traffic and usage patterns for continuous improvement purposes.

Raa888 does not use cookies to track your activity on other websites outside our platform. We also do not allow third-party advertising networks to use their cookies within the raa888 platform for targeted advertising purposes.

As a raa888 platform user, you have certain rights regarding your personal data. raa888 fully respects these rights and will process any related requests within the stipulated timeframe:

To submit any request relating to the rights above, please contact the raa888 Data Privacy Officer (DPO) team via customer support within the platform. We will process your request within 30 calendar days and may require identity verification before processing the request for security purposes.

In operating globally, your data may be processed or stored on servers located outside Malaysia. This is standard practice in the technology and online gaming industry, which operates across geographical borders.

When your data is transferred outside Malaysia, raa888 ensures equivalent protection is provided through the following mechanisms:

• Transfers are only made to countries or jurisdictions with an adequate level of data protection.
• Standard data transfer agreements containing specific protection clauses are agreed upon with all data recipients outside Malaysia.
• Data protection impact assessments (DPIA) are conducted for high-risk data transfers.

The raa888 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store or process any personal data from individuals under the age of 18.

Raa888 applies an age verification process as part of our KYC procedures to prevent underage individuals from registering or using the platform. Should we identify that data belonging to an underage individual has been inadvertently collected, we will promptly delete that information and close the account in question.

The raa888 platform may contain links or references to third-party websites or services, including game providers, payment partners, and other information sources. This Privacy Policy applies only to the raa888 platform and does not cover the privacy practices of any third-party website or service.

Raa888 is not responsible for the content, privacy policies, or practices of any third-party websites or services. We recommend reading the privacy policy of each third-party website you visit separately before providing them with any personal information.

Raa888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Each new version will include a clearly dated update at the top of this page.

When a material amendment occurs — meaning a change that significantly affects how we use or protect your data — raa888 will notify you at least 14 days prior those amendments take effect via:

• Prominent notifications within the raa888 platform upon login.
• Email to your account's registered email address.
• Notification banner on the platform's home page.

Continued use of the raa888 platform after the effective date of any amendment is considered acceptance of the updated Privacy Policy. If you disagree with any amendment, you have the right to close your account and request data deletion in accordance with the procedures set out in Section 6.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, raa888's Data Privacy Officer (DPO) team is ready to assist you.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the raa888 platform
• Response time: Within 3 working days for general enquiries; 30 calendar days for formal data rights requests.

When contacting us regarding data privacy, please include your account username, the nature of your request and valid contact information so we can process your request promptly and securely.